Refund and Returns Policy
Introduction
Thank you for shopping at yeloro. We appreciate your business and want to ensure you have a positive experience. This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from our website, https://www.yeloro.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe for Returns
You may return most items within 30 days of the original purchase date. The item must be in its original condition: unused, unwashed, with all tags attached, and in the original packaging.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
- Intimate apparel for health and hygiene reasons
Refund Process
Initiating a Return
To start a return, please contact our customer service team at [email protected] or +1 (303) 915-3290. Provide your order number and reason for return. We will guide you through the return process and provide a return authorization if applicable.
Refund Method and Timing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days. Please note that shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] with your order details and explanation.
Shipping for Returns
You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] or +1 (303) 915-3290. Provide photos of the damage and your order details. We will arrange for a replacement or refund as appropriate.
Contact Information
For questions about this policy or to initiate a return, please contact us:
- Email: [email protected]
- Phone: +1 (303) 915-3290
- Address: 2838 South 24th Way, Denver, Colorado 80202, United States
Policy Changes
We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page, and your continued use of https://www.yeloro.store constitutes acceptance of those changes.